MCQ on Quality Management , Lean principles in Healthcare Management

MCQ-  Quality Management - Lean concepts in Healthcare, MBA Hospital  and healthcare administration

Along with increased population ,demand for healthcare is also increasing , this leads to increase in ..................................

Waiting time

Improved healthcare services

Improved Patient care services

Government taking effort for healthcare

Their is wide gap between the demand and supply in healthcare services globally. This leads to ...............................errors resulting in .................................

Medical errors and poor customer satisfaction

Operational errors and poor customer satisfaction

Fatal errors and customer dissatisfaction

Option 4

The speed of the healthcare services can be increased by adding .............................

More medical staff

Enhanced quality in each process level

Increase speed and quality of process

Other:

Healthcare professionals should be made aware of varied Quality tools available, which among the following is not a tool in quality?

Lean healthcare

Value stream mapping

Five S

Seven S

Other:

The main focus of any Continuous Improvement Project should be the elimination of...?

Errors

Flexibility

Waste

Other:

In "Lean" terms, what is the best description of Waste?

Waste is something you put in the rubbish bin

Waste is a part of a Process and always inevitable

Waste is the usage of any resource during the Process, which is not recognized by the Customer as adding value to the product or service they receive

Other:

Which of the following is NOT one of the 8 Deadly Wastes?

Inventory excess

Motion Waste

Inventiveness

Waiting

Other:

Lean techniques define the " Value" from the perspective of who?

The Customer

The Manager

Team Members

The CEO

There is a big difference between problem fixing and problem solving. Fixing a problem eliminates the symptoms, not necessarily the root cause?

Lean concept was first used in manufacturing and then it was introduced in services like healthcare why?

Provide consistent quality , safety and on time delivery

Quality and safety

Improving operational efficiency

Introduction of Lean is not helpful in which of the following ?

Increased capacity of work

Reduced cost of operations

Improved staff and customer satisfaction

Quantity leadership of an organization

Other:

Health care system is always under a pressure to improve effeceincy by adding complex tools, more and more trained professionals and also on reduction of cost. Reduction of cost can be done by implement ion of lean practices how?

Elimination of waste

Systematic process

Firefighting

Other:

Is lean thinking only for reduction of cost and efficiency by reducing staff

Yes

No

It is about continuous improvement

It is about process , people and culture

Option C AND D

Other:

.................................................is about improving healthcare quality, safety and timeliness by applying a series of continuous improvements in process , people and culture.

Lean manufacturing

Lean principles

Total quality management

Other:

India is emerging as a preferred .......................

Medical tourism

Medical spot

Other:

Medical tourism can be defined as the process of traveling outside the country of residence for the purpose of

receiving medical care

get to now better medical practices

study in healthcare abroad

Other:

Today we are experiencing both qualitative and quantitative shifts in patient mobility, as people travel from richer to less-developed countries in order to access health services. Such shift is mostly driven by the ...............................

advanced facilities in less developed countries

More consumerism

relative low-cost of treatments in less developed nations

Other:

There are two major components of the service quality in the health care sector - technical or mechanical quality

and serviceable or functional quality

medical competence

statutory and regulatory benefits